The BBB has made it fast and easy for people to file complaints. We take complaints involving all types of businesses - online, offline, BBB Accredited Businesses, or non-accredited businesses. We also accept complaints against charities and non-profit organizations. We primarily handle complaints relating to marketplace transactions, including advertising claims.
The BBB does not handle complaints already being dealt with in court or through another agency, nor does it handle complaints regarding employment situations, nor can it act as a collection agency.
Before you file a complaint, be sure you have made an effort to settle your complaint directly with the company by contacting the owner, manager or someone in authority with the company.
- Please make sure your complaint is brief but complete and factual.
- A copy of the complaint will be sent to the company for their response.
The BBB will attempt to help the consumer and the business reach a satisfactory settlement; however, the BBB cannot force an adjustment. If a satisfactory settlement cannot be reached, the BBB does offer Mediation Services.
Please note that we only take complaints on companies located in Central and Northern Alberta (check our Service Area map). If the company you have a complaint with is located anywhere else please visit National BBB Complaint Service.
The BBB does not take either side in a dispute. Instead, we work to facilitate communication between the company and the customer, to help both sides come to a satisfactory resolution to the complaint. In many cases, dispute resolution, including mediation and arbitration, may be available to help resolve the dispute. If you haven't already attempted to resolve your complaint directly with the company, you should do so before filing a complaint with the BBB. Successful businesses welcome the opportunity to better serve their customers.
What happens when the complaint is filed?
The BBB will forward the complaint to the company involved. Because most business firms care about satisfying their customers, complaints generally are resolved and the matter is closed. Occasionally, the Bureau will not receive cooperation from the company in responding to the complaint. A pattern of unanswered or unresolved complaints becomes a part of the firm's record, and is reported to inquirers who ask about the company. In extreme cases, the BBB may refer its file on the company to a law enforcement agency to determine if further action is warranted.
What types of complaints does the Better Business Bureau NOT handle?
The Better Business Bureau does not handle complaints about employment practices, discrimination, collections, or the prices charged for goods or services unless they involve misrepresentation. Also, BBBs will not process anonymous complaints. Complainants must provide their names, addresses and phone numbers. Generally, the Better Business Bureau does not handle cases already involved in litigation.
What types of complaints does the BBB handle?
Customer complaints involving marketplace activities -- misleading advertising, improper selling practices, non-delivery of goods or services, misrepresentation, un-honored guarantees or warranty, unsatisfactory service, billing problems, contracts not fulfilled, etc. are handled by the Better Business Bureau where the company is located.
Please Note: According to current privacy legislation, you will be required to provide consent prior to filing your complaint online.
To fill out an online complaint form, click HERE