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The following is general information about auto repair and services.
If you're the typical car owner, you may not know much about the mechanics of your vehicle. When it's time for repairs, however, you should know how to locate a reliable shop and a qualified mechanic.
If you have a problem with your car while it's still under warranty, follow the manufacturer's requirements, which may include having repairs made at an authorized, franchised dealership, to keep your warranty in effect.
If your car is no longer under warranty and you're looking for a qualified, independent repair shop, ask friends and family for recommendations; and check with BBB about the shop's reliability.
In Alberta businesses that are involved in the buying, selling, or leasing, repair and maintenance of automobiles, trucks, or recreation vehicles must be licensed by the Alberta Motor Vehicle Industry Council (AMVIC). Repair facilities must have a Journeyman Automotive Technician on staff at all times. Qualifications should be posted in plain sight, as should municipal and AMVIC licenses. Remember, however, that licensing alone is not an absolute guarantee of good or honest work.
If major repairs are required, you may want to find a dealer or repair shop that specializes in the type of repair needed. If you are in doubt about what the problem is, let the shop diagnose the problem. You may cost yourself money by requesting a specific repair that may not in fact solve the problem. Nevertheless, be as specific and accurate as possible in describing the problem.
Always get an estimate for parts and labors. Make sure the estimates states that the shop will contact you for approval before performing any work exceeding a specified amount of time or money.
When you pick up your vehicle, ask the service manager to explain all work completed and all replacements made. Also, ask that any major new parts that have been installed be pointed out to you, if possible. If the shop guarantees its work, get the guarantee in writing. Be sure that your bill itemizes the repairs so if a problem occurs later, you can prove that the item in question is covered by the guarantee.