StoresOnline, a Utah-based company has left a long trail of unhappy customers across the U.S. The company teaches budding entrepreneurs how to set up their own websites and sell products online. 

BBB advises customers attending the seminars to be extremely cautious when dealing with representatives of StoresOnline, Inc., or iMergent, Inc., of Orem, Utah. While there is no admission fee to attend the seminars, salespeople at the meetings and follow-up sessions typically try to convince attendees to spend several thousand dollars for help in setting up their own websites.

Complainants have told the BBB that they felt misled, experienced high-pressure sales tactics and found the startup instructions confusing and difficult to navigate. They also said they had problems obtaining assistance from customer service representatives. The BBB in Salt Lake City, Utah, reports that it has processed more than 800 complaints against StoresOnline in the past 36 months. Of those, 270 were closed in the past 12 months. The company has a grade of “F” with the BBB, the lowest grade possible.